FAQ Billing

Tellera uses the information you provide during registration to manage your relationship with Tellera. For example, we use your email address to send you information about your account, product updates, and general Tellera news. We do not, under any circumstances, use your account information as part of your search results, nor do we sell your information to third-party providers of public-record data. Our full privacy practices are in our Privacy Policy.

There are countless questions Tellera can try to answer. Ask who called you from an unknown number, look into someone you matched with on a dating app, reconnect with an old friend, or learn more about the people in your or your family's life. Research a property or who owns it, check a vehicle's history, find your distant relatives — or see what public information is out there about you. It's one place to ask, in plain language; Tellera routes each question to the right AI Agent and answers from licensed public records.

What you can't do is use Tellera to determine a person's eligibility or suitability for employment, insurance, credit, loans, education, housing, or other similar purposes. Using Tellera in these ways violates both our Terms & Conditions and the law, and can lead to possible criminal penalties. We take this very seriously and reserve the right to terminate accounts and/or report violators to law enforcement as appropriate.

If you're still not sure whether your use of Tellera is OK, please see our Do's and Don'ts. We also encourage you to review our complete Terms & Conditions, which provide the final say on how you can use information from Tellera, or to contact us at [email protected].

If you see your information in Tellera's search results and don't want it to show up anymore, no problem. You can remove it by following our easy instructions. Sometimes different information about you might still appear because it can't be conclusively associated with what you previously opted out — you can opt that out too. We try to be as transparent as possible about how this works. For details, please read our Opt-Out Instructions or contact us at [email protected].

Tellera provides hassle-free cancellation in several easy ways:

• For best results, log in to your account.
• When logged in, visit the "My Account" page. Under "Edit My Account Information," select "Cancel My Account."
• Or email [email protected] with your membership ID and your wish to cancel.

You can find your membership ID in your welcome email or in the Account Details section of your Tellera account.

When you visit Tellera for the first time, you should land on a page with our latest sign-up deals and special offers. Tellera's mission is to make public records genuinely accessible — ask a question in plain language and get a real answer, without the confusing, expensive experience that public-records access used to require. We're always offering different deals and pricing options to best fit our customers' needs. If you have questions about specific pricing, please don't hesitate to email [email protected].

on using Tellera’s APIs or MCPs, please contact our sales teamYes, for more information [email protected].

No — your membership renews automatically at the same term until you cancel. If you cancel, you'll keep access for the remainder of your paid term, and it won't renew after that. Should you wish to come back in the future, we'd be happy to have you: you can always log in to your cancelled account to reactivate your subscription and pick up right where you left off.

Tellera accepts US-issued Visa, MasterCard, Discover, and American Express cards. We also offer PayPal, Google Pay, Apple Pay, and Venmo as payment options.

You can add another credit card, debit card, or PayPal account to your Tellera account. Once logged in, open the "My Account" page from the menu or dashboard, click "Edit account info" at the bottom of the page, and select "Edit Payment Info." Enter the details of the new card or add a new PayPal account.

Simply log in and go to your dashboard to see your recent chats and history. Just select one to load it. If you don't have an active subscription, you'll see an option to reactivate in order to view your past answers and run new searches.

See our [billing descriptor] page.

Someone signed up to become a Tellera member. If you feel this was done in error or was unauthorized, please contact us at [email protected]. If our name still doesn't ring a bell, it's often someone associated with you — a family member, friend, or someone in your household or office who used our service.

When you attempted to sign up, your card was authorized for the amount of the subscription you selected. When your sign-up did not go through, we did not process that amount as a charge. You may see a pending transaction for the amount — this is only an authorization and will automatically drop off your statement within a few business days.

You can view your billing history at any time, right from your account. Once logged in, open the "My Account" page, then click "show order history." This lists all charges to your account, what you purchased, the payment method used, and the date and amount. If you have additional questions, please email [email protected].

If you're unhappy with our service or the data we provided and would like to request a refund, please email us at [email protected]. We handle all refund requests on a case-by-case basis, but our goal is complete customer satisfaction as we work to resolve your situation. To help us assist you as quickly as possible, please have your membership ID or the email address you signed up with handy.

Please also note: refunds are processed immediately on our end, but depending on your bank or financial institution, it may take up to 10 days for the refund to post. Feel free to contact us if you have any questions or want to confirm your refund.